Use tickets for account, subscription, connection, international route, and refund issues. Adding the necessary environment details before submitting can reduce follow-up questions.
Tickets are currently the only directly available support channel. No public email or Telegram contact details are provided. Do not send order or account information to accounts not published on this site.
Suitable for account status, subscription activation, plan upgrades, connection failures, route selection, payment records, and refund questions. Submitting while logged in links the issue to your account and avoids repeating basic details.
Expected response: Tickets are handled in queue order. Issues requiring route, client environment, or order-status checks will receive a reply after the necessary review; no fixed response time is promised.
Go to Ticket Center →The current fact sheet does not provide a public email address, so no email contact option is shown here. Use on-site tickets for account, subscription, and refund issues to avoid sending requests to unverifiable addresses.
Expected response: No email response time can currently be promised. Follow the reply shown in the Ticket Center.
The current fact sheet does not provide public Telegram contact details, so no account or redirect link is offered here. Submit service issues requiring review through an on-site ticket.
Expected response: No Telegram response time can currently be promised. Accounts not published on this site are not support channels.
Choose the description closest to your issue and include the symptoms, environment, and steps already tried in the same ticket.
No email address is required to register; a username and password are enough. For login issues, missing subscriptions, or differences between your plan status and account overview, submit a ticket from the logged-in account and describe the status shown on the page.
Clients and subscriptions are accessed through the user panel. MaoVPN supports Windows, macOS, iOS, Android, and Linux; this static page does not provide installers or subscription URLs.
Get the ClientA complete environment description is easier to troubleshoot than “unable to connect.” Include your username, platform, client type, selected route region, affected target service, and the exact error message. If the issue occurs only on a specific network, describe what happened after switching environments.
Specify whether you use Windows, macOS, iOS, Android, or Linux, and state whether the client can update the subscription and display the route list. Note whether all websites are inaccessible after connecting or only a specific international site is affected. Record any change after switching routes.
MaoVPN covers 90+ countries and 200+ routes. For these issues, specify the target country or region, selected route type, usage scenario when the issue occurred, and whether switching to another region restored access. Support can suggest options based on the target service’s regional requirements and current route conditions.
Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; traffic resets monthly on the activation date, and mid-cycle upgrades are prorated for the remaining days. Data packages include ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; they remain valid until used and never expire. For plan-related tickets, state your current plan and what you want handled.
Alipay, WeChat Pay, and USDT are supported, with a 30-day no-questions-asked refund. For payment issues, provide records sufficient to identify the order, but do not submit your password, complete payment credentials, or a complete subscription URL. Start refund requests through a ticket associated with the account so the order status can be verified.
Support troubleshooting does not require your account password. Do not include passwords, complete payment credentials, or complete subscription URLs in ticket text, screenshots, or attachments.
Plan rules, client access, and route coverage are explained on separate pages. Checking the relevant page first can help you describe the issue more accurately.
Review monthly subscriptions, data packages, traffic resets, prorated upgrades, payment methods, and the 30-day no-questions-asked refund policy.
View Plans →Follow platform-specific steps from preparing your account and getting the client to importing the subscription and verifying the connection.
View Guides →Check available options based on your destination, regional requirements, and route type, then switch to a suitable route in the client.
View Routes →Use the information below to determine whether you need to submit a ticket and what to include.
No email address is required; a username and password are enough to register. Keep your account credentials secure. Support troubleshooting will never require your password.
First confirm that the client has fetched the latest subscription, then try switching to another route. Record your platform, client status, target service, error message, and the result after switching routes before submitting a ticket.
MaoVPN provides a 30-day no-questions-asked refund. Log in to the relevant account, open the Ticket Center, and describe the order and refund request. Support will process it based on the order status.
The current fact sheet does not provide a public email address or Telegram contact details, so use an on-site ticket. Do not send order or account information to accounts not published on this site.
Tickets are handled in queue order. The timing depends on the issue type, the scope of review required, and whether the submitted information is complete. When route, client environment, or order status checks are needed, a reply is sent after the necessary review; no fixed response time is promised.